Privacy Policy

Privacy Policy

This Privacy Policy describes how Hearol (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hearol.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your billing address, shipping address, payment confirmation, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including items viewed, added to cart, purchases, loyalty points, product reviews, and referrals.

  • Customer support information including any communications with us.

Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data") through cookies and similar technologies. This includes:

  • Device and browser information.

  • Information about your network connection.

  • Your IP address.

  • Other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers, such as:

  • Companies supporting our Site and Services, such as Shopify.

  • Payment processors who handle transactions.

  • Marketing and analytics partners.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing Products and Services: Processing payments, fulfilling orders, shipping, returns, and exchanges.

  • Marketing and Advertising: Sending promotional emails, text messages, or postal mail.

  • Security and Fraud Prevention: Detecting and investigating fraudulent or malicious activity.

  • Customer Support and Service Improvement: Enhancing our services and responding to inquiries.

Cookies

We use cookies to improve our Site and Services, including remembering preferences and running analytics. You can manage cookie settings in your browser, but disabling cookies may impact functionality.

How We Disclose Personal Information

We may disclose personal information to third parties in the following cases:

  • Vendors or service providers performing services on our behalf (e.g., payment processors, fulfillment partners).

  • Business and marketing partners for advertising purposes.

  • Affiliates within our corporate group.

  • In connection with legal obligations, business transactions, or security enforcement.

We do not sell sensitive personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under 16.

Security and Retention of Your Information

We implement security measures to protect personal information but cannot guarantee absolute security. Retention periods vary based on legal and operational needs.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access, correct, or delete your data.

  • Right to opt out of marketing communications.

  • Right to restrict or object to data processing.

  • Right to data portability.

  • Right to withdraw consent where applicable.

You can exercise these rights by contacting us at support@hearol.com.

Complaints

If you have any complaints about our data practices, please contact us. You may also have the right to file a complaint with a data protection authority.

International Users

Your personal information may be stored and processed outside your country, and we take appropriate measures to protect your data when transferred internationally.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@hearol.com