Refund Policy

30-Day Return Policy

At Hearol, we are dedicated to providing high-quality personal care products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on items if you don’t like them. You can request a return within 30 days of receiving your order.

Eligibility for Returns:

To be eligible for a return, your item must:

  • Be unused, in the same condition that you received it, and in its original packaging.
  • Include the receipt or proof of purchase.

Due to hygiene and safety reasons, used personal care products such as Silicone Ear Tips and the Hearol VisioEar that have been utilized cannot be returned. If these conditions are not met, we cannot process your return.

Damaged or Defective Products:

If you receive a damaged or defective product, please provide the following details through our support system:

  • A clear photo or video showing the issue.
  • Your order number.

If confirmed, we will replace the item or offer a refund at no additional cost.

How to Initiate a Return:

  1. Use our return request form on the Hearol website, providing your order number and reason for the return.
  2. Once your request is approved, return instructions will be provided.

Customers are responsible for return shipping costs, except for defective or incorrectly shipped items.

Refund Processing:

  • Refunds will be processed to your original payment method within 3-10 business days of receiving the returned item.
  • Additional time may be required for your bank or credit card provider to complete the transaction.
  • If a refund is issued without a return (e.g., partial refund for inconvenience), the amount will be determined on a case-by-case basis.

Exceptions & Non-Returnable Items:

  • Used ear-cleaning tools and Silicone Ear Tips cannot be returned due to health and hygiene regulations.
  • Shipping costs are non-refundable.
  • If your order has already been shipped and is in transit, cancellations are not possible.

Chargeback Claims:

We strongly encourage customers to use our support system to resolve any issues before filing a chargeback. Filing a chargeback without prior communication may result in the dispute being contested with supporting documentation (tracking details, shipping confirmation, and our refund policy).

For further assistance, please visit the Hearol support page or contact us at support@hearol.com. We're here to help!